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Sale went smoothly. I ordered because the ad said Express Delivery. Unfortunately the item remained in store for a week, after payment was received. I phoned to check progress and was told it was collected that day, even though no tracking number was sent to me as promised in the order.
The product is good, and my father is very happy with it. Shame it wasn’t dispatched faster.
Vinitha is so professional and easy to work with.
Offering the best customer service and attention to detail.
Nothing I ask is ever too much trouble.
As a support coordinator we are mostly time poor and have high expectations from our providers – you exceed and excel always.
Such a pleasure to work with Vinitha.
I have always had wonderful experiences working with ILSAU
All members of ILSAU I have communicated with have been prompt in their communication and knowledgeable about all the equipment we have explored together for my clients
Vinitha, Rebecca and Albertina from the customer service team are personable and provide prompt, excellent advice about low cost products
Adriaan has provided extensive support and knowledge to me and my clients when finding the right wheelchairs and mobility aids
Amy has been a huge source of knowledge for me with prescribing complex assistive technology
Thank you to the entire team for making my job as an OT easier
Just wanted to say thank you again to Vanessa at ILS for the excellent customer service she bestowed on us. Vanessa made it easy from the start. Plus, the scooter turned up earlier than expected (from SYD to ADL) and it seems to function just fine. Cheers, Ian.
My beautiful Nitro Rollator arrived today. Amazingly fast service. Very pleased with it. I haven't actually used it yet but looking forward to it. Again thank you very much.
Excellent heavy duty equipment, very easy to assemble.
Thank you ILS for the fast service and the good communication
Very happy with our purchase and great delivery time
Very happy with the product and price, disappointed that it was advertised with a guarantee delivery date but did not arrive as stated. But I would use ILS again no problem..
very good product and service will buy again
AN EXPLANATION AS TO TECHNICAL ISSUES THAT I HAD ALL EXPLAINED IN AN EFFICIENT MANNER . AFTER ORDERING THEN PROMPTENTLY RECIEVING THE CONCENTRATOR A FOLLOW UP CALL FROM ILS TO ENSURE THAT ALL WAS WORKING WELL AND WAS TO MY SATISFACTION. I HAVE SINCE RECOMMENDED ILS TO OTHERS WHO ARE IN NEED OF SUCH A DEVICE AS A PORTABLE OXYGEN CONCENTRATOR, A COMPANY ONE CAN TRUSTTO DO THE RIGHT THING FOR THE CLIENT.
Product arrived swiftly and was perfect. Packaged well and good quality
The lass on the phone helped me no end with the order and it was dispatched same day. AustPost mucked it up badly after that but certainly I'll be dealing with ILS again.
Loved the Travel - Walker we have just returned from a tour of China and the walker was so great to use and fold up into a small bundle to take on trains, busses and planes. Some planes allowed it in the cabin were it could fit in the over head luggage compartment. For the international flights the walker was bagged up and went check-in.
Great customer service from Julia. She explained the workings of the lift chair & the options available fantastically. She then ordered the chair & organised delivery. The whole transaction from purchase to delivery -
24 hours. I'm very impressed with the service I received & will certainly return for any further equipment my elderly relative may need. Well done Julia!
I just wanted to thank Nikita so very much for the great customer service she gave me. My husband has Parkinsons & 2 years ago we bought the Drive carbonite walker. Unfortunately the brakes were a problem & were repaired several times. After the last repair & having the brakes work for only a few weeks I was very dissatisfied . I took the walker back & Nikita served me. Well the outcome is I have just been over to Lane Cove to pick a replacement walker. You can imagine how grateful I am as my husband relies on this walker every day. Nikita is such a sweet caring customer focused young lady & a wonderful smiling asset to your business , especially as she is front line.
Fantastic and competent customer service by Anil. Very much appreciated his friendly and helpful manner and the fact that he followed up to ensure that delivery had occurred and the product was satisfactory. Great work Anil!
Mark at the Grafton store was extremely helpful in providing equipment and ensuring delivery to the client at short notice. Mark was able to provide information about product options to help select the most appropriate equipment. I would definitely recommend this service .
Love this walker. An excellent product. Easy to assemble too. But I must give praise to Lakshay (Lucky) who handled my query re delivery. Very efficient and polite and answered all my questions. In fact as I was talking to him the product arrived! I ordered this product on Wednesday and it arrived on Friday. Excellent experience all round.
I organised a portable oxygen concentrator for my mum. I was extremely impressed with the help and follow up service I received. Delivery was fast & efficient and my customer service representative Anil phoned once he had notification the unit had been delivered to ensure we were happy with the product. I would recommend Independent Living Services.
Our sales guy, Anil was fabulous. He organised the order and delivery of the concentrator efficiently and quickly through the home care agency without me having to worry about anything. He went above and beyond to make sure I was well looked after and my product arrived on time and everything was in order. Very happy and wouldn’t hesitate to use ILS in future
Amazing service provided by anil.
Thank you for your outstanding service in delivering my wonderful recliner one week early. It was a great price and installation was quick and efficient.
It’s so comfortable, it feels like it was tailor-made to fit me and has drastically improved my quality of life.
We found Vanessa to be very knowledgeable and helpful in providing information for the products we bought. She was courteous, respectful and professional with her advice. We are so happy with the type of rollator she recommended for us. It's exactly what we wanted.
It is so rare these days to find someone like Vanessa who is approachable and gives customer service with a smile. We give Vanessa 10 stars!
I purchased the Easy Rider mobility Scooter from I.L.S 10 Sturt St Ballarat.
The staff Jess and Shay were first class,and so helpful they couldn’t do enough for me.
They made sure that I would be very happy with my purchase.
my Easy Rider Scooter and look forward to many years of use. I Highly recommend this store and the friendly staff and thank them for an easy purchase.?
Thanks to Anil our purchase was made easy as he helped us with any questions we had searching for the correct Oxygen concentrater for my Mum.It is a lot of money to outlay however we feel more than confident with ILS who gave us a comparable price and knowledge of products. We desperately needed the machine which was sent out the next day. Excellent timing.:)